This large medical practice had outgrown the practice manager (a family relative of one of the physicians), but the partners were not sure if that was the case. By giving the practice "a physical" and assessing the skills and personal traits of the practice manager, it was determined that future growth of the practice would be at great risk if a more experienced and professional leader were not put in charge. After conducting an extensive search, interview and assessment process, a new practice manager was recruited. The former practice manager was successfully integrated into a role more suited to their interests and abilities. The result is that the practice has grown to be one of the most successful in the area in its specialty.

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